Chatham University
  • Pittsburgh, PA, USA
  • Part Time

Access Services Associate

Chatham University's JKM Library is accepting applications for the position of part-time Access Services Associate. This position is for 19 hours per week, preferably during the traditional workday (8-6) but with some flexibility. The Access Services Associate assists in all aspects of resource sharing.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Learn more at:

Duties and Responsibilities:

Resource Sharing:

  • Process interlibrary loan (ILL) borrowing requests and lending requests.
  • Maintain accurate ILL records and follow up on errors and problems.
  • Communicate daily with librarians and staff at other institutions to facilitate resource sharing.
  • Assist Head of Access Services in issuing invoices for lost materials, receive and process bills from other institutions for both ILL and EZBorrow resource sharing systems.
  • Stay current on issues of copyright as it pertains to resource sharing.
  • Maintain the ILL manual specific to the JKM Library's policies and procedures.
  • Keep up-to-date on ILLiad software updates, trends, and best practices.
  • Collect ILLiad & EZBorrow statistics for monthly report.
  • Work closely with liaison librarians to create lists of items requested for collection development purposes.


  • Process course reserve items and collect statistics each semester.
  • Assist Head of Access Services in creation of library hold lists and letters for billing.
  • Serve as backup to Head of Access Services for questions from Library Access Services Aides about circulation, EZBorrow, and ILLiad.
  • Stay current on issues of copyright as it pertains to course reserves.
  • Work with Head of Access Services to ensure all graduating students return their library materials.


  • Other duties as assigned.


  • A Bachelor's degree is required for this position. Preference will be given to candidates with an MLIS degree or who are currently students in an MLIS program and/or those with 2 years academic library experience.
  • Familiarity with ILLiad, OCLC WorldShare, and Koha or another integrated library system is preferred but not required.

How to Apply:

Interested candidates should visit and follow the instructions to complete the application process. Applicants should upload BOTH of the following:

  • Cover Letter outlining your qualifications for the position
  • Curriculum Vitae or Resume

All application materials should be uploaded in the "Resume" section at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Persons of color, women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.

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